Contact us

Brand: Orelqiva™
Company Name: Hangzhou Xiaoqingning Trading Co., Ltd.
Unified Social Credit Code: 91330109MAKDLPGP4M
Legal Representative: Tang Shuping
Company Address: Room 504-90, Building 2, Zhejiang Private Enterprise Development Building, No. 23 Fuye Lane, Yingfeng Subdistrict, Xiaoshan District, Hangzhou, Zhejiang, China
Company Phone: +86 571 82625807
Company Email: service@orelqiva.com
Business Hours: 9:00 AM – 10:00 PM

Orelqiva™ is owned and operated by Hangzhou Xiaoqingning Trading Co., Ltd.

Whether you have a question before placing an order or need help after your purchase, the Orelqiva™ customer support team is available to assist.

You can contact us regarding:

• Product information
• Order status
• Shipping and tracking
• Order changes or cancellations
• Damaged, defective, or incorrect items
• Returns and refunds
• General store questions
• Other order-related concerns

We aim to make it easy for you to know where to turn whenever you need assistance.

+86 571 82625807

You may contact us by phone during our published business hours.

If your inquiry relates to an existing order, please have your order number available so we can locate the relevant information more efficiently.

service@orelqiva.com

Email is recommended for order-specific questions, especially when your inquiry involves shipping, returns, product condition, or other matters that may require supporting information.

When contacting us about an existing order, please include:

• Your order number
• The name or email used to place the order
• A short description of your question or issue
• Relevant photos or videos where appropriate

Providing complete information can help our support team review your request more efficiently.

Hangzhou Xiaoqingning Trading Co., Ltd.
Room 504-90, Building 2
Zhejiang Private Enterprise Development Building
No. 23 Fuye Lane, Yingfeng Subdistrict
Xiaoshan District, Hangzhou
Zhejiang, China

This is our company business address.

For an approved return, the appropriate return warehouse address and return instructions will be provided in accordance with our Return & Refund Policy.

9:00 AM – 10:00 PM

Messages received outside our published support hours will be reviewed when our support team is available again.

We aim to respond as promptly as reasonably possible, but response times may vary depending on inquiry volume and the information required to review your request.

If you are contacting us about an existing purchase, please include your order number in your first message.

For delivery, product-condition, or return-related questions, including clear details and any relevant photos or videos can help us understand the situation more quickly.

For detailed information regarding:

• Order processing
• Estimated delivery times
• Shipping charges
• Tracking
• Delayed or lost packages
• Return eligibility
• Return instructions
• Return shipping costs
• Refund processing

please refer to our Shipping Policy and Return & Refund Policy.

If you are unsure which policy applies to your situation, contact us at service@orelqiva.com and our team will assist you.

If your order arrives damaged, defective, incorrect, or materially different from the product description, please contact us as soon as reasonably possible with your order number and relevant photos or videos.

We will review the information provided and arrange an appropriate replacement, refund, or return solution at no additional cost to you, consistent with our Return & Refund Policy.

We appreciate your interest in Orelqiva™ and are here to help with questions related to our products, your order, shipping, returns, or store policies.

Email: service@orelqiva.com
Phone: +86 571 82625807
Business Hours: 9:00 AM – 10:00 PM

Thank you for choosing Orelqiva™.