At Orelqiva™, we want the delivery experience to be as clear and considered as the products themselves.

This Shipping Policy explains how orders are processed, where they may be fulfilled from, estimated delivery times, shipping charges, tracking, customs, cancellations, and what happens if a shipment is delayed, lost, or arrives damaged.

Orelqiva™ works with fulfillment partners and supply facilities to deliver our sculptural home décor to customers in different regions.

Depending on product availability and the delivery destination, orders may be fulfilled from our own or partner facilities.

This approach allows us to maintain a broader product selection while avoiding unnecessary inventory concentration in a single location.

We do not represent an order as shipping from a local warehouse unless that is actually the case.

Orders are prepared before shipment to allow time for order verification, handling, packaging, and fulfillment preparation.

Standard Processing Time

Most orders are processed within:

2–4 business days after payment is confirmed

During periods of unusually high order volume, including major holidays or seasonal sales, processing may require up to:

5 business days

Processing time is separate from the estimated delivery time shown below.

If an order requires additional handling before dispatch, any applicable information will be communicated where relevant.

Orelqiva™ currently charges a flat standard shipping fee of:

US$5.99 per order

The same standard shipping fee applies regardless of destination unless another shipping method or promotion is clearly displayed at checkout.

Any applicable customs duties, import taxes, or similar government charges are separate from the shipping fee charged by Orelqiva™.

Estimated delivery time begins after the order has been dispatched, not from the date the order is placed.

These timeframes are estimates rather than guaranteed arrival dates.

Actual delivery may vary due to destination, carrier operations, customs processing, weather, peak-season volume, local delivery conditions, or other circumstances outside the normal fulfillment process.

Orelqiva™ products may be dispatched from different fulfillment locations depending on:

• Inventory availability
• Product location
• Delivery destination
• Fulfillment capacity

Orders may therefore be fulfilled from Orelqiva™ or partner facilities.

An order containing more than one item may occasionally arrive in separate parcels if products are fulfilled from different locations.

If multiple shipments are used, available tracking information will be provided for the relevant parcels.

Once your order has been dispatched, you will normally receive a shipping confirmation containing available tracking information.

Tracking activity may not appear immediately after a shipping label is created.

Please allow approximately:

1–3 business days

for the carrier's tracking system to begin displaying movement.

A temporary lack of tracking updates does not necessarily mean the parcel has stopped moving.

If tracking remains unchanged for an extended period, please contact:

service@orelqiva.com

Include your order number so our support team can review the shipment.

Occasional delivery delays can occur because of carrier congestion, customs review, weather, local delivery conditions, or seasonal volume.

If your parcel has exceeded the normal estimated delivery timeframe or tracking has not updated for an extended period, please contact us.

Our team will review the available tracking and fulfillment information and assist with the next appropriate step.

We do not consider our responsibility to customers to end simply because an order has been handed to a carrier.

If tracking information or carrier information indicates that a shipment may have been lost in transit, please contact us at:

service@orelqiva.com

Please provide:

• Your order number
• Customer name
• Shipping address
• Any relevant tracking information

If the shipment is confirmed lost, we will provide an appropriate replacement, refund, or other resolution at no additional cost to the customer.

We may also investigate shipments showing unusual tracking activity before determining the appropriate resolution.

A carrier status showing Delivered does not automatically prevent a customer from contacting us about a delivery problem.

If tracking shows your parcel as delivered but you cannot locate it, please:

1. Check the delivery location and surrounding area.
2. Check with household members, neighbors, reception areas, or building management where applicable.
3. Contact us if the package still cannot be located.

We will review the available information and assist you with the appropriate next steps.

If your order arrives damaged, defective, incorrect, or materially different from the product description, please contact us as soon as reasonably possible.

Email:

service@orelqiva.com

Please include:

• Your order number
• A description of the issue
• Clear photos or videos where relevant

After reviewing the information, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.

Please do not return an item before receiving return instructions from our customer support team.

International shipments may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.

Where such charges apply, they are generally determined by local customs authorities and are separate from the shipping fee charged by Orelqiva™.

Customers are responsible for applicable import charges imposed by their local authorities unless otherwise stated at checkout.

Customs procedures may also affect delivery times.

Because customs rules vary by destination, we recommend reviewing the applicable import requirements in your country before ordering if you are uncertain.

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please review your:

• Recipient name
• Street address
• Apartment or unit number
• City
• State or province
• Postal code
• Country
• Contact telephone number

If you notice an error after placing your order, contact us as soon as possible at service@orelqiva.com.

We will make reasonable efforts to assist before fulfillment progresses, but address changes cannot always be completed after an order has entered processing or shipment.

We begin preparing orders soon after they are received.

If you need to request an address change, order modification, or cancellation, please contact:

service@orelqiva.com

within:

12 hours of placing your order

We will review the current status of the order and make reasonable efforts to accommodate the request.

If the order has already progressed too far through fulfillment or has shipped, it may no longer be possible to cancel or modify it.

If cancellation is no longer available, any eligible return after delivery will be handled in accordance with our Return & Refund Policy.

If a shipment is returned because of an incomplete address, failed delivery attempt, refusal, or other delivery issue, please contact us so we can review the circumstances.

The available resolution may depend on the reason the parcel was returned.

If the issue resulted from an error on our side, we will provide an appropriate solution without passing the cost of that error to the customer.

If you have questions about:

• Order processing
• Shipping status
• Tracking
• Delivery delays
• Lost packages
• Damaged shipments
• Incorrect items
• Address changes

please contact our customer support team.

When contacting us about an existing order, include your order number whenever possible.

Brand: Orelqiva™
Company Name: Hangzhou Xiaoqingning Trading Co., Ltd.
Unified Social Credit Code: 91330109MAKDLPGP4M
Legal Representative: Tang Shuping
Company Address: Room 504-90, Building 2, Zhejiang Private Enterprise Development Building, No. 23 Fuye Lane, Yingfeng Subdistrict, Xiaoshan District, Hangzhou, Zhejiang, China
Company Phone: +86 571 82625807
Company Email: service@orelqiva.com
Business Hours: 9:00 AM – 10:00 PM

For shipping-related assistance, please contact us during our published business hours.