Who operates Orelqiva™?

Orelqiva™ is owned and operated by Hangzhou Xiaoqingning Trading Co., Ltd.

Our company is responsible for the operation of orelqiva.com, including product presentation, order processing, customer support, shipping policies, returns, refunds, and other store services.

What does Orelqiva™ sell?

Orelqiva™ focuses on sculptural decorative vases and artful home objects designed for contemporary interiors.

Our current collection centers around ceramic vases influenced by:

• Organic Modern
• Warm Minimalism
• Soft Contemporary
• Modern European interiors
• California Casual
• Architectural and sculptural forms

Many Orelqiva™ pieces are designed to work both as functional vases and as standalone decorative objects.

Will my vase look exactly like the product photographs?

We make reasonable efforts to present each product as accurately as possible.

However, slight differences may occur because of:

• Screen settings
• Photography and lighting
• Ceramic surface variation
• Minor production differences
• Differences in how matte finishes reflect light

These minor visual differences are not necessarily defects.

If an item arrives damaged, defective, incorrect, or materially different from the product description, please contact us for review.

Are small ceramic variations considered defects?

Minor variations in surface tone, texture, finish, or other small production details may occur with decorative ceramic products.

These variations do not automatically mean the product is defective.

However, visible breakage, structural damage, significant defects, incorrect products, or items materially different from the description should be reported to our customer support team.

Are Orelqiva™ vases designed to look good without flowers?

Yes.

A core part of the Orelqiva™ design direction is that a vase should remain visually interesting even when empty.

Many of our products feature distinctive forms such as:

• Folded surfaces
• Layered silhouettes
• Architectural openings
• Raised sculptural structures
• Asymmetric profiles
• Recessed planes
• Organic curves

This allows the vase to function as a decorative object even when no botanicals are displayed.

What interior styles work well with Orelqiva™ products?

Our collection is designed to complement a variety of warm contemporary interiors, including:

• Organic Modern
• Warm Minimalism
• Soft Contemporary
• Modern European
• California Casual
• Transitional interiors

Orelqiva™ vases pair especially well with materials such as natural wood, travertine, linen, stone, bouclé, and other neutral decorative finishes.

What currency are orders processed in?

Unless another currency is clearly displayed during checkout, Orelqiva™ transactions are processed in:

United States Dollars (USD)

Your bank or payment provider may apply its own exchange rate or foreign transaction fee where applicable.

What payment methods do you accept?

Available payment methods are displayed during checkout and may include:

• PayPal
• Major credit cards
• Major debit cards
• Other payment options supported by our checkout provider

For more details, please refer to our Payment Options page.

How long does order processing take?

Most orders are processed within:

2–4 business days after payment is confirmed

During major holidays, seasonal promotions, or unusually high order volume, processing may take up to:

5 business days

Processing time is separate from shipping transit time.

How much does shipping cost?

Orelqiva™ currently charges a flat standard shipping fee of:

US$5.99 per order

unless a different rate or promotion is clearly displayed at checkout.

How long does delivery take?

Estimated delivery times after dispatch are:

These are estimated transit times and are not guaranteed delivery dates.

Where are Orelqiva™ orders shipped from?

Depending on inventory availability, product location, destination, and fulfillment capacity, orders may be shipped from our own or partner fulfillment facilities.

The shipment origin may therefore differ from our registered business address.

We do not represent products as shipping from a local warehouse unless that is actually the case.

Will I receive tracking information?

Yes, once your order has been dispatched and tracking becomes available, available shipment information will normally be sent to the email address provided during checkout.

Please note that carrier tracking may require approximately:

1–3 business days

to begin showing movement after a shipping label is created.

What should I do if my tracking stops updating?

If tracking has not changed for an extended period, contact:

service@orelqiva.com

Please include your order number.

Our customer support team will review the available shipment information and assist with the appropriate next step.

A temporary lack of tracking updates does not always mean the parcel has been lost.

What if tracking says “Delivered” but I cannot find my package?

First, check:

• Around the delivery location
• Your mailbox
• Household members
• Neighbors
• Reception or building management
• Any safe location used by the carrier

If the package still cannot be located, contact us at service@orelqiva.com with your order number.

A tracking status showing Delivered does not automatically prevent us from reviewing a legitimate delivery concern.

Can I change or cancel my order?

If you need to request an address correction, order change, or cancellation, contact:

service@orelqiva.com

within 12 hours of placing your order.

We will make reasonable efforts to assist.

However, once an order has progressed too far through processing, fulfillment, or shipping, changes or cancellation may no longer be possible.

If cancellation is no longer available, an eligible return after delivery may be handled according to our Return & Refund Policy.

What is the Orelqiva™ return period?

Eligible products may be returned within:

30 calendar days after delivery

subject to the eligibility requirements described in our Return & Refund Policy.

How do I request a return?

Email:

service@orelqiva.com

and provide:

• Your order number
• The product you wish to return
• The reason for the return
• Relevant photographs or videos where appropriate
• The name or email associated with your order

Please do not send an item back before receiving return authorization and instructions.

Where should I send my return?

Do not automatically send returns to our company registration address.

After an eligible return request is approved, our customer support team will provide:

• The appropriate return warehouse address
• Return instructions
• Any relevant shipping information

This helps ensure that your return can be identified and processed correctly.

Who pays for return shipping?

For preference-based returns, such as changing your mind or no longer wanting the item, the customer is generally responsible for applicable return shipping costs.

If the item arrives:

• Damaged
• Defective
• Incorrect
• Materially different from the product description

we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

What should I do if my vase arrives damaged or incorrect?

Please contact us as soon as reasonably possible at:

service@orelqiva.com

Include:

• Your order number
• A description of the issue
• Clear photos or videos where relevant

After reviewing the information, we will provide the appropriate replacement, refund, or return solution.

How long does an approved refund take?

After an approved returned item has been received and inspected, eligible refunds are generally issued to the original payment method within:

5–10 business days

Your bank, PayPal, card issuer, or other payment provider may require additional time before the credit appears in your account.

Can I exchange an item?

If you prefer a different product, the usual process is to:

1. Request an eligible return for the original item.
2. Complete the approved return process.
3. Place a new order for the preferred item.

If the item you received is damaged, defective, or incorrect, contact us first so we can determine the appropriate resolution.

How should I care for my Orelqiva™ vase?

Unless a product page states otherwise, we generally recommend:

• Wiping gently with a soft dry or slightly damp cloth
• Avoiding abrasive cleaning tools
• Avoiding harsh chemicals
• Handling sculptural edges and projecting details carefully
• Placing the vase on a stable surface

Please follow any additional care instructions shown on the individual product page.