Last Updated: September 23, 2026

Overview

Welcome to Orelqiva™.

Orelqiva™ is owned and operated by Hangzhou Xiaoqingning Trading Co., Ltd.

Throughout these Terms of Service, the words “Orelqiva™,” “we,” “us,” and “our” refer to Hangzhou Xiaoqingning Trading Co., Ltd. and the Orelqiva™ online store, as applicable.

These Terms of Service govern your access to and use of orelqiva.com, including the website, products, checkout functions, customer-support services, content, features, and other services made available through the store.

Our online store is hosted using Shopify technology, which provides the ecommerce infrastructure used to operate parts of our Services.

By accessing our website, placing an order, or otherwise using our Services, you agree to these Terms together with the policies incorporated into them, including our:

• Privacy Policy
• Shipping Policy
• Return & Refund Policy
• Payment Options
• Any other policies clearly referenced during checkout or on our website

If you do not agree with these Terms, please do not use the Services.

Nothing in these Terms is intended to remove or restrict mandatory consumer rights that apply to you under applicable law.

By using the Services, you represent that you are legally capable of entering into a binding agreement in your jurisdiction or are otherwise using the Services with appropriate authorization.

When using our website or placing an order, you may be asked to provide information including:

• Name
• Email address
• Telephone number
• Shipping address
• Billing information
• Payment-related information

You agree that information provided to us will be accurate, current, and complete.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity occurring through your account.

You must not sell, transfer, or improperly share an account in a way that compromises the security of the Services.

Orelqiva™ offers decorative home products, including sculptural vases and related home décor.

We make reasonable efforts to present product descriptions, photographs, specifications, finishes, and other information accurately.

However, certain visual differences may occur because of:

• Screen brightness
• Monitor or mobile-device settings
• Lighting conditions
• Photography
• Natural manufacturing variation
• Minor differences in ceramic texture or finish

These normal display differences do not affect your rights if an item is damaged, defective, incorrect, or materially different from the product description.

Product availability may change without notice.

We may update, discontinue, or limit products where reasonably necessary.

Submitting an order through orelqiva.com represents an offer to purchase the products shown in your checkout.

An order is considered accepted when we have successfully processed the order and issued the relevant confirmation.

We may decline or cancel an order where reasonably necessary, including in situations involving:

• Payment authorization failure
• Suspected fraud
• Incorrect pricing caused by an obvious technical error
• Product unavailability
• Delivery restrictions
• Duplicate or abnormal transactions

If we cancel an order after payment has been collected, the applicable amount will be refunded through the original payment method.

Please review your order carefully before submitting it.

We begin processing orders shortly after they are placed.

If you need to request:

• An address correction
• An order modification
• A cancellation

please contact us at:

service@orelqiva.com

within 12 hours of placing your order.

We will make reasonable efforts to assist.

However, once an order has progressed too far through fulfillment or has already shipped, modification or cancellation may no longer be possible.

Where cancellation is no longer available, an eligible return after delivery may be handled under our Return & Refund Policy.

Product prices are displayed on our website and may change from time to time.

The price applicable to your purchase will generally be the price shown when the order is submitted and confirmed.

Unless otherwise stated:

• Product prices do not automatically include shipping charges
• Applicable customs duties or import taxes may be separate
• Promotions may be subject to additional terms
• Promotional pricing may end without prior notice

If a pricing error is obvious and material, we may contact you before fulfillment to resolve the issue or cancel and refund the affected order.

Unless otherwise displayed during checkout, transactions on Orelqiva™ are processed in:

United States Dollars (USD)

Available payment methods are displayed during checkout and may include:

• PayPal
• Credit cards
• Debit cards
• Other methods supported by our payment providers

Payment details are processed through the applicable payment provider.

For additional information, please review our Payment Options page.

Orders may be fulfilled from our own or partner facilities depending on:

• Inventory availability
• Product location
• Delivery destination
• Fulfillment capacity

We do not represent products as shipping from a local warehouse unless that is factually correct.

Processing Time

Most orders are processed within:

2–4 business days after payment confirmation

During periods of unusually high volume, processing may take up to:

5 business days

Shipping Fee

Standard shipping:

US$5.99 per order

unless a different amount or promotion is clearly displayed at checkout.

Estimated Delivery Times

Current estimated transit times are:

Delivery estimates begin after dispatch and are not guaranteed arrival dates.

For complete rules, please refer to our Shipping Policy.

Delivery may occasionally be affected by circumstances such as:

• Carrier congestion
• Customs review
• Weather
• Regional transportation disruptions
• Seasonal volume
• Other circumstances outside normal fulfillment operations

Handing a package to the carrier does not automatically end our responsibility to assist with a legitimate delivery issue.

If tracking remains unchanged for an extended period or your package appears to be lost, contact:

service@orelqiva.com

If a shipment is confirmed lost, we will provide an appropriate replacement, refund, or other resolution at no additional cost to the customer.

A carrier status showing Delivered does not automatically prevent you from raising a legitimate delivery concern.

Eligible products may generally be returned within:

30 calendar days after delivery

subject to the conditions in our Return & Refund Policy.

For standard preference-based returns, products should generally remain:

• Unused
• Undamaged
• In substantially the same condition as received
• In original packaging where reasonably applicable

Customers are generally responsible for return shipping costs for preference-based returns.

If a product arrives:

• Damaged
• Defective
• Incorrect
• Materially different from the product description

we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Approved refunds are generally issued to the original payment method within:

5–10 business days after the returned item has been received and inspected.

Please review our Return & Refund Policy for complete requirements.

Our company registration address should not automatically be used as a return address.

Do not send a product back without contacting customer support first.

Once an eligible return has been approved, we will provide:

• The appropriate return warehouse address
• Return instructions
• Any relevant shipping information

Unauthorized returns may be delayed or returned to the sender.

International orders may be subject to:

• Customs duties
• Import taxes
• VAT
• Brokerage charges
• Other government-imposed fees

Where applicable, these charges are determined by local authorities and are generally the responsibility of the customer unless otherwise stated during checkout.

Customs processing may also affect delivery times.

Unless otherwise stated, content made available through Orelqiva™ — including branding, product descriptions, original graphics, layouts, photographs, design elements, and other store content — is owned by or lawfully used by Orelqiva™, Hangzhou Xiaoqingning Trading Co., Ltd., or relevant licensors.

You may access the website for personal, non-commercial purposes.

Without prior authorization, you may not:

• Reproduce substantial portions of our website
• Republish our original product content
• Copy our branding for commercial use
• Modify and commercially distribute our original graphics
• Use Orelqiva™ trademarks in a misleading manner
• Scrape or systematically extract website content for unauthorized commercial use

Third-party trademarks remain the property of their respective owners.

Our website may rely on third-party services for functions such as:

• Ecommerce hosting
• Payments
• Shipping
• Analytics
• Customer support
• Marketing
• Fraud prevention

These providers may operate under their own terms and privacy policies.

Where a third-party service is used, you may also be subject to the terms applicable to that service.

Our store uses Shopify's ecommerce infrastructure.

Shopify provides technology that helps us operate the online store, but your purchase of Orelqiva™ products is made from the merchant operating Orelqiva™, not from Shopify.

Hangzhou Xiaoqingning Trading Co., Ltd. operates Orelqiva™ and is responsible for our store's products, orders, customer support, and store policies.

Our website may occasionally contain links to websites, services, or resources operated by third parties.

We do not control those third-party websites.

Before making a transaction with an external provider, you should review its applicable terms, policies, and practices.

Questions regarding products or transactions supplied entirely by a third party should generally be directed to that provider.

Our collection and use of personal information is governed by our Privacy Policy.

Because our store uses third-party service providers, including Shopify and payment processors, certain information may be processed by those providers as necessary to operate the Services.

Please review our Privacy Policy for additional information.

You may choose to submit:

• Reviews
• Suggestions
• Comments
• Photos
• Product feedback
• Other voluntary content

By submitting content to us, you confirm that you have the right to provide it.

You must not submit content that:

• Infringes another person's intellectual property
• Contains unlawful material
• Is knowingly false or misleading
• Contains malicious code
• Violates another person's privacy rights

Where permitted, we may use submitted feedback to operate, improve, or promote Orelqiva™.

We may remove content that violates these Terms or applicable law.

From time to time, our website may contain an error relating to:

• Product descriptions
• Prices
• Promotions
• Availability
• Shipping information
• Estimated transit times
• Other store information

Where we discover a material error, we may correct or update the relevant information.

If an error materially affects an order that has already been placed, we will take reasonable steps to inform the customer and provide an appropriate resolution.

You may not use our Services to:

• Violate applicable law
• Commit fraud
• Infringe intellectual property rights
• Harass or abuse others
• Upload malware or harmful code
• Attempt unauthorized access to the website
• Interfere with website security
• Collect personal information unlawfully
• Use automated systems to disrupt the Services
• Impersonate another person or organization
• Submit deliberately false information

We may restrict access where we reasonably believe the Services are being misused.

We aim to keep the website available and functioning properly.

However, access may occasionally be interrupted because of:

• Maintenance
• Updates
• Technical problems
• Third-party service interruptions
• Security issues
• Events outside our reasonable control

We do not guarantee that every website function will remain uninterrupted at all times.

We aim to describe and supply products accurately.

Nothing in these Terms removes any mandatory warranty, guarantee, refund, cancellation, or consumer-protection right that applies under applicable law.

Where applicable law provides rights that cannot legally be excluded, those rights continue to apply regardless of anything stated in these Terms.

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses that were not reasonably foreseeable as a result of using the Services.

However, nothing in these Terms excludes or limits liability where doing so would be prohibited by law.

Nothing in this section removes your rights regarding:

• Damaged products
• Defective products
• Incorrect products
• Materially misdescribed products
• Lost shipments
• Other rights protected by applicable consumer law

To the extent permitted by law, you agree to be responsible for losses or claims arising from your unlawful misuse of the Services, infringement of another person's rights, or material violation of these Terms.

This provision does not require you to compensate us for losses caused by our own misconduct or responsibilities that cannot lawfully be transferred to consumers.

We may suspend or restrict access to parts of the Services where reasonably necessary, including for:

• Fraud prevention
• Security
• Unlawful activity
• Material violations of these Terms
• Technical protection of the website

Termination or restriction does not affect rights or obligations that arose before the restriction.

If any provision of these Terms is found to be invalid or unenforceable, that provision will be interpreted or limited to the extent necessary under applicable law.

The remaining provisions will continue to apply.

If we do not immediately enforce a provision of these Terms, that does not mean we permanently waive our right to enforce it later.

These Terms, together with the policies referenced on our website, form the agreement governing your use of the Services.

Relevant policies may include:

• Privacy Policy
• Shipping Policy
• Return & Refund Policy
• Payment Options

Where a specific promotion contains separate terms, those promotion-specific terms may apply to that promotion.

You may not assign or transfer your rights or obligations under these Terms in a manner that would violate applicable law or materially affect the operation of the Services without appropriate authorization.

We may transfer operational rights or obligations as part of a lawful business restructuring, provided applicable customer rights remain protected.

These Terms are governed by the laws applicable to Hangzhou Xiaoqingning Trading Co., Ltd. and the transactions conducted through Orelqiva™, subject to any mandatory consumer-protection laws that apply in the customer's jurisdiction.

Nothing in this section is intended to prevent a consumer from relying on rights that cannot legally be waived under applicable law.

We may update these Terms when necessary to reflect:

• Changes to our Services
• Operational changes
• Legal or regulatory requirements
• Changes to our policies

The latest version will be published on this page.

Where required by applicable law, material changes will be communicated appropriately.

Continued use of the Services after an update is subject to the version of the Terms then in effect, except where applicable law requires otherwise.

If you have questions about these Terms, an order, or your use of our Services, please contact:

Email: service@orelqiva.com
Phone: +86 571 82625807
Business Hours: 9:00 AM – 10:00 PM

For order-related questions, please include your order number whenever possible.

Brand: Orelqiva™
Company Name: Hangzhou Xiaoqingning Trading Co., Ltd.
Unified Social Credit Code: 91330109MAKDLPGP4M
Legal Representative: Tang Shuping
Company Address: Room 504-90, Building 2, Zhejiang Private Enterprise Development Building, No. 23 Fuye Lane, Yingfeng Subdistrict, Xiaoshan District, Hangzhou, Zhejiang, China
Company Phone: +86 571 82625807
Company Email: service@orelqiva.com
Business Hours: 9:00 AM – 10:00 PM