Last Updated: September 23, 2026

At Orelqiva™, we respect the privacy of our customers and website visitors.

This Privacy Policy explains how Hangzhou Xiaoqingning Trading Co., Ltd., doing business as Orelqiva™, collects, uses, stores, shares, and protects personal information when you visit orelqiva.com, place an order, communicate with us, or otherwise use our website and related services.

By using our website, you acknowledge the practices described in this Privacy Policy.

The information we collect depends on how you interact with Orelqiva™.

Information You Provide Directly

We may collect personal information when you:

• Place an order
• Create or use a customer account
• Contact customer support
• Subscribe to email communications
• Request a return or refund
• Submit a product review or other feedback
• Participate in a promotion
• Communicate with us about an existing purchase

This information may include:

• Full name
• Email address
• Telephone number
• Shipping address
• Billing address
• Order information
• Customer-account information
• Customer-support communications
• Return and refund information
• Product reviews or feedback you voluntarily provide

Payment Information

When you make a purchase, payment information is processed through the payment providers available during checkout. Depending on the payment method selected, this may include:

• PayPal
• Credit or debit card processors
• Other payment providers displayed at checkout

Orelqiva™ does not ask customers to provide complete payment-card numbers, CVV codes, or payment-account passwords through ordinary customer-support emails.

Payment providers may independently collect and process information necessary to authorize and complete your transaction.

Information Collected Automatically

When you browse orelqiva.com, certain technical and usage information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website or source
• Approximate geographic information derived from an IP address
• Interaction with website features
• Shopping-cart activity
• Checkout activity
• Cookie and similar technology identifiers

We use personal information where reasonably necessary to operate Orelqiva™ and provide services to customers for the following purposes:

Order Processing & Fulfillment

• Process orders and verify payments
• Prepare orders for fulfillment and arrange shipping
• Provide tracking information and send order confirmations
• Handle delivery issues

Customer Support

• Answer product questions and locate your order
• Respond to shipping inquiries
• Review damaged or incorrect product claims
• Process return requests and assist with refunds
• Resolve customer-service issues

Store Operations, Security & Marketing

• Maintain customer accounts and shopping-cart functions
• Improve website functionality and product presentation
• Detect suspicious transactions and prevent payment fraud
• Send promotional offers and updates (with applicable consent; unsubscribe available anytime)
• Enforce applicable store terms and legal obligations

3. Legal Bases for Processing

Depending on your location and applicable law, we process information to perform a contract, comply with legal obligations, pursue legitimate business interests, or with your consent.

4. How We Protect Personal Information

We use reasonable administrative, technical, and organizational measures (such as secure website connections, access controls, and security monitoring). However, no online transmission is 100% secure.

5. Payment Security

Payments are processed via secure checkout providers using encryption and fraud screening. Never send full card details via email.

6. Shopify

7–8. Cookies & Similar Technologies

9–11. How We Share Information

12–16. Your Privacy Rights

17–20. Data Retention & Security

21–24. Third Parties, Updates & Contact

🏛️ Company & Contact Information