💳 Payment Options
At Orelqiva™, we aim to make checkout clear, secure, and straightforward.
This page explains the payment methods available through our store and what customers can expect when completing a purchase.
Unless otherwise shown during checkout, transactions on orelqiva.com are processed in United States Dollars (USD).
🅿️ Pay with PayPal
Where PayPal is available at checkout, selecting it will take you to PayPal’s secure payment environment to complete your purchase.
Depending on the options available in your region, you may be able to:
- Sign in to an existing PayPal account
- Complete payment using an eligible debit or credit card through PayPal
- Use other payment methods supported by PayPal and displayed during checkout
You do not necessarily need to create a PayPal account if PayPal provides a guest card-payment option for your transaction.
Payment authorization and processing are handled through PayPal’s payment system.
💳 Pay with Credit or Debit Card
We may accept major credit and debit cards through the payment options displayed at checkout.
Available card brands can vary depending on your location, payment provider, and transaction.
Please review the payment methods shown on the checkout page before completing your purchase.
Your payment information is processed through the payment service provider used for the transaction.
For security reasons, Orelqiva™ does not ask customers to send full credit or debit card details by email, phone, or customer-support message.
🔐 Payment Authorization
When you place an order, your payment provider or card-issuing bank may perform an authorization check before approving the transaction.
A payment may occasionally be declined because of:
- Incorrect billing information
- Insufficient available funds
- Card-security restrictions
- Bank fraud-prevention controls
- International transaction restrictions
- Other issuer-specific authorization requirements
If your payment is declined and the information entered is correct, we recommend contacting your bank, card issuer, PayPal, or the relevant payment provider for additional information.
📝 Billing Information
Please make sure the billing information entered during checkout is accurate.
This may include:
- Cardholder or account holder name
- Billing address
- Postal or ZIP code
- Other verification information requested by the payment provider
Incorrect information may prevent a payment from being successfully authorized.
🛡️ Payment Security
Protecting customer information is important to us.
Payments made through Orelqiva™ are processed using the secure checkout and payment technologies provided by the payment services available on our website.
Payment providers may use encryption, identity verification, fraud screening, or other security measures when processing a transaction.
Customers should only enter payment details through the official checkout process on orelqiva.com.
We will never ask you to provide your full card number, CVV, or payment-account password through ordinary email or customer-support messages.
⏱️ When Is Payment Charged?
Payment is generally authorized or collected as part of the checkout process when your order is placed.
The exact timing shown on your bank or payment account may vary depending on the payment method and provider.
Some banks may initially display an authorization or pending transaction before the payment is fully posted.
✅ Payment Confirmation
After a successful purchase, you should receive an order confirmation using the contact information provided during checkout.
Please review the confirmation details carefully.
If you believe you were charged but did not receive an order confirmation, contact us at:
Please provide the name and email address used during checkout so our support team can review the order information.
For security reasons, please do not send complete card details.
💱 Currency & Exchange Rates
Unless otherwise displayed during checkout, Orelqiva™ transactions are processed in USD.
If your bank account or payment method uses another currency, your bank or payment provider may convert the transaction using its applicable exchange rate.
Your financial institution may also apply foreign transaction or currency-conversion fees.
Any such fees are determined by the relevant financial institution and are separate from the amount charged by Orelqiva™.
🔄 Duplicate or Pending Charges
A pending authorization may occasionally appear separately from a completed charge while a bank or payment provider processes the transaction.
If you believe you have been charged more than once for the same order, please contact us with:
- Your order number, if available
- The name used for the order
- The email address used during checkout
- The transaction date and amount
Please do not send full card numbers, CVV codes, or account passwords.
Our customer support team will review the order information available to us.
↩️ Refunds to the Original Payment Method
Where a refund is approved under our Return & Refund Policy, the refund will be issued through the applicable original payment method in accordance with that policy.
After we issue an approved refund, the time required for it to appear in your account may depend on the payment provider or financial institution.
For full refund eligibility and processing rules, please refer to our Return & Refund Policy.
❓ Questions About Payment
If you need assistance with a payment-related question connected to an Orelqiva™ order, please contact:
Email: service@orelqiva.com
Phone: +86 571 82625807
Business Hours: 9:00 AM – 10:00 PM
For questions specifically related to card authorization, bank declines, PayPal account access, or financial-institution charges, you may also need to contact the relevant payment provider or card issuer directly.
🏢 Company & Contact Information
Brand: Orelqiva™
Company Name: Hangzhou Xiaoqingning Trading Co., Ltd.
Unified Social Credit Code: 91330109MAKDLPGP4M
Legal Representative: Tang Shuping
Company Address: Room 504-90, Building 2, Zhejiang Private Enterprise Development Building, No. 23 Fuye Lane, Yingfeng Subdistrict, Xiaoshan District, Hangzhou, Zhejiang, China
Company Phone: +86 571 82625807
Company Email: service@orelqiva.com
Business Hours: 9:00 AM – 10:00 PM
Orelqiva™ is owned and operated by Hangzhou Xiaoqingning Trading Co., Ltd.